Frequently Asked Questions

Account & Ordering

Should I register an account to place an order?
You don’t need to register an account to place an order – you can checkout as a guest. However, creating an account with LuxuryJewelOutlet allows you to track your orders more easily.

Order Modifications

When can I cancel an order?
You can modify or cancel your order within 24 hours of placement. Please contact our support team at [email protected] for assistance.

Can I add items to an existing order?
Yes, you may add items to your order within 24 hours of purchase, provided they’re being shipped to the same address. Contact [email protected] for assistance.

Payment Options

What payment methods do you accept?
We primarily accept PayPal for secure transactions.

Order Processing & Shipping

How long does order processing take?
We typically need 2-5 business days to prepare your order for shipment.

How long does delivery take?
Delivery usually takes 10-20 business days after processing.

How can I track my order?
You’ll receive a tracking number via email once your order ships. You can track it through the carrier’s website or by logging into your LuxuryJewelOutlet account and viewing “My Orders.”

Taxes & Duties

Are duties and taxes included?
For North America: All duties and taxes are included in the displayed price.
For UK and EU countries: These are VAT-free regions, so no tariffs are included in the product prices.

Returns & Exchanges

What is your return policy?
You may return or exchange items within 30 days of purchase for any reason. After this period, we cannot accept returns. Contact [email protected] to initiate a return and include your PayPal information for refund processing.

How long do refunds take?
Once we receive and inspect your return, we’ll process eligible refunds via your original payment method within 5-7 business days.