Shipping Policy

Our Shipping Partners

At SDC ONLINE LIMITED (trading as luxuryjeweloutlet.com), we partner with FedEx, UPS and USPS for shipping our products worldwide. During peak holiday seasons, please note that delivery times may experience delays due to increased shipping volumes.

Order Processing & Shipping Times

We process orders quickly and provide updates as they ship from our facility in Hertfordshire, England.

Note: International shipments may be subject to customs clearance procedures. Customers are responsible for any import duties or taxes imposed by their country. Orders to South America and the Russian Federation may experience extended delays exceeding one month due to customs processing.

Shipping Costs

We offer all-inclusive shipping with no additional charges at checkout.

Order Tracking

After placing your order:

• You’ll receive a confirmation email with tracking number
• Track your order by logging into your luxuryjeweloutlet.com account
• Tracking information typically updates within 1-2 business days

Missing Packages

If tracking shows delivered but you haven’t received your package:

1. Check with neighbors or building reception
2. Wait 24 hours as the status may update
3. If still missing, contact us at [email protected]

Lost Package Policy

If your package hasn’t arrived within 60 days of shipment:

• We will resend your items at no cost
• Or provide a full refund upon request