Returns & Refund Policy

30-Day Return Policy

At Luxury Jewel Outlet (SDC ONLINE LIMITED), we accept free full refunds or exchanges within 30 days of purchase. To initiate a return or exchange:

• Contact us via email at [email protected]
• State your reason for refund or exchange
• Provide your PayPal account information for refund processing

Note: Refunds will not be issued for returns requested after 30 days. Please allow a few days for refund processing.

Return Shipping Costs

Shipping cost responsibility depends on the return reason:

• We cover shipping: If you received an incorrect or damaged product (contact us immediately)
• You cover shipping: If returning items in good condition for other reasons

For multiple returns, ship all items together to avoid additional charges.

Return Requirements

To qualify for a refund or exchange:

• Contact us before sending your return
• Items must be intact with no signs of wear
• Include all original packaging, labels, and boxes
• Product must be in original condition with all tags
• Email the original receipt and return tracking number to [email protected]

Important Notes

We reserve the right to reject returns that don’t meet our policy requirements. Rejected items will be returned to the original shipping address.

After receiving your return, we will inspect it and notify you of approval or rejection within 5 business days. Approved refunds will be processed promptly.

Haven’t Received Your Refund?

• First check your financial institution account
• Then contact your financial institution as refund processing may take time